Terms & Conditions

1. Service Description

PDFHelper247 is an online platform operated by Pepperose LTD that provides a suite of PDF processing tools. These tools include PDF conversion, merging, compression, editing, annotation, form filling, AI-powered summarisation, question and answer analysis, and document scanning capabilities.

All services are delivered digitally through our website. No physical goods are shipped. We reserve the right to update, modify, or discontinue features at any time without prior notice.

2. Eligibility

You must be at least 18 years of age to use PDFHelper247. If you are under 18, you may only use the service with the involvement and consent of a parent or legal guardian.

By using PDFHelper247, you represent and warrant that you meet these eligibility requirements and that any information you provide is accurate and complete.

3. Pricing

PDFHelper247 is offered as a one-time purchase for $19.99 (USD).

Prices are displayed in USD ($). Depending on your region, exchange rates, local taxes, or third-party payment processor fees may apply. Pricing is subject to change, but any changes will not affect purchases already completed.

4. Payment

• PDFHelper247 is a one-time purchase of $19.99. Payment is charged once to the payment method you provide at checkout. There is no recurring billing or auto-renewal.
• We accept payment via credit cards, debit cards, Apple Pay, and Google Pay.
• All payment information is processed in compliance with PCI-DSS (Payment Card Industry Data Security Standard). We do not store your full card details on our servers. Payment data is handled exclusively by our PCI-DSS compliant payment processor.
• We may perform a pre-authorisation on your payment method to verify its validity before your purchase is completed.
• Payments are non-refundable except as required by applicable law or as described in our Refund Policy.

5. One-Time Purchase Terms

PDFHelper247 operates on a one-time purchase model. By completing your purchase, you acknowledge and agree to the following:

• Your payment of $19.99 is a single, non-recurring charge. There are no subscriptions, no recurring billing cycles, and no auto-renewal of any kind.
• You will not be charged again unless you voluntarily make a new purchase.
• Lifetime access means access for the operational lifetime of the PDFHelper247 service. We aim to maintain the service indefinitely but cannot guarantee perpetual availability.
• There is no free trial associated with PDFHelper247. Access to the full suite of tools is granted only upon successful completion of the one-time payment.

6. Digital Content & Right of Withdrawal

6.1 Nature of the Service

PDFHelper247 provides digital content and services that are delivered and accessed entirely online. No physical products are provided.

6.2 Right of Withdrawal (EU/EEA Consumers)

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of the transaction date, in accordance with the EU Consumer Rights Directive (2011/83/EU).

Exceptions apply:

• If you begin using the service before the 14-day withdrawal period ends, you acknowledge that you forfeit your right to withdraw. Use is considered to begin when you log in and access any tools or features.
• By proceeding to use the service immediately after purchase, you expressly consent to the supply of digital content and acknowledge the loss of your right of withdrawal.

To exercise your right of withdrawal, contact us at help@pdfhelper247.com with your name, email address, and order reference. Eligible refunds will be processed within 14 days of receiving your request.

7. Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials, including your email and password.
• You are responsible for all activity that occurs under your account, whether or not you authorised that activity.
• Sharing your account credentials with others is prohibited and may result in the suspension or termination of your access.
• You must notify us immediately at help@pdfhelper247.com if you suspect any unauthorised use of your account.

8. Intellectual Property

All content, software, designs, logos, trademarks, and documentation made available through PDFHelper247 are the property of Pepperose LTD or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, reverse-engineer, decompile, or disassemble any part of the service without prior written consent from Pepperose LTD.

Documents you upload and process through PDFHelper247 remain your property. We do not claim ownership of your files or their contents.

9. Acceptable Use

You agree to use PDFHelper247 only for lawful purposes and in accordance with these Terms. You must not:

• Use the service to upload, process, or distribute content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the service, other users' accounts, or any systems or networks connected to the service.
• Use automated scripts, bots, or other tools to access or interact with the service in a manner that places an unreasonable load on our infrastructure.
• Interfere with or disrupt the integrity or performance of the service.
• Use the service to infringe upon the intellectual property rights of any third party.

Pepperose LTD reserves the right to suspend or terminate your access if you violate these acceptable use provisions, with or without notice.

10. Limitation of Liability

PDFHelper247 is provided on an "as is" and "as available" basis. Pepperose LTD makes no warranties, express or implied, regarding the reliability, accuracy, availability, or fitness for a particular purpose of the service.

To the fullest extent permitted by applicable law:

• Pepperose LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service.
• Our total aggregate liability for any claim arising from or related to your use of PDFHelper247 shall not exceed the amount you paid for the service (i.e., $19.99).
• We are not responsible for any loss of data, documents, or files that occurs during the use of our processing tools. You are advised to maintain your own backups.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, United Kingdom.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EU & UK Consumers: This choice of governing law does not affect your rights under mandatory consumer protection laws in your country of residence. You retain the right to bring claims in your local courts as permitted by applicable law. Nothing in these Terms overrides the protections afforded to you under EU consumer regulations or the UK Consumer Rights Act 2015.

12. Company Information

PDFHelper247 is a product of Pepperose LTD, a company registered in England and Wales.

We aim to respond to all email enquiries within 24 hours. Phone support is available during regular business hours (GMT).

13. Changes to These Terms

Pepperose LTD reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.

Where required by law, we will notify you of material changes via email or through a prominent notice on the service. Continued use of PDFHelper247 after changes take effect constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically to stay informed of any updates.