Refund Policy

1. Nature of Service

PDFHelper247 is a digital service that provides online PDF processing tools, including conversion, merging, compression, editing, annotation, form filling, AI-powered analysis, and document scanning. All services are delivered and accessed entirely online. No physical goods are shipped or provided.

Because PDFHelper247 is a digital product, special considerations apply to refunds under consumer protection laws, particularly for customers in the European Union and European Economic Area.

2. EU/EEA 14-Day Cooling-Off Period

In accordance with the EU Consumer Rights Directive (2011/83/EU), consumers residing in the European Union or European Economic Area have the right to withdraw from their purchase within 14 days of the transaction date, without providing a reason.

The 14-day cooling-off period begins from the date your purchase is completed and access to PDFHelper247 is granted.

Important: If you begin using PDFHelper247 before the 14-day withdrawal period has expired (for example, by logging in and accessing any tools or features), you acknowledge that you forfeit your right to withdraw. By using the service immediately after purchase, you expressly consent to the supply of digital content and acknowledge the loss of your withdrawal right.

3. Refund Eligibility

You may be eligible for a full refund of your purchase if all of the following conditions are met:

• Your refund request is made within 14 days of the purchase date.
• You have not used the service. Use is defined as logging in and accessing any tools, features, or processing capabilities within PDFHelper247.
• You provide your name, the email address associated with your account, and your order reference number.

If you meet all of the above criteria, you are entitled to a full refund of $19.99.

4. One-Time Purchase Terms

PDFHelper247 is offered as a one-time purchase for $19.99 (USD). This is a single, non-recurring charge. There is no subscription, no recurring billing, no auto-renewal, and no free trial associated with this product.

Because there is no recurring billing, there is nothing to cancel. If you wish to stop using PDFHelper247, you simply stop using it. No further charges will ever be applied to your payment method.

Refund requests are handled solely on the basis of the one-time payment of $19.99 as described in this policy.

5. Where Refunds Are Not Available

Refunds will not be granted in the following cases:

• You have used PDFHelper247 by logging in and accessing any tools, features, or processing capabilities after purchase.
• Your refund request is made more than 14 days after the purchase date.
• You are unable to provide valid identification information (name, email, order reference) to verify your purchase.
• A refund has already been issued for the same purchase.
• Your account was terminated due to a violation of our Terms & Conditions, including misuse or abuse of the service.

6. How to Request a Refund

To request a refund, please contact us using one of the following methods:

6.1 By Email

Send your refund request to help@pdfhelper247.com with the subject line "Refund Request". Include the following information:

• Your full name.
• The email address associated with your PDFHelper247 account.
• Your order reference number or transaction ID.
• The reason for your refund request (optional but helpful).

6.2 By Phone

Call our customer support line at +44 1494 326040 during regular business hours (GMT). Please have your order reference number ready.

We will acknowledge your refund request within 2 business days and process eligible refunds within 14 days of receiving your request.

7. Refund Method & Processing

• Refunds will be issued to the original payment method used at the time of purchase (credit card, debit card, Apple Pay, or Google Pay).
• Refunds are processed within 14 days of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider, typically 5 to 10 additional business days.
• If the original payment method is no longer available (for example, a cancelled card), we will work with you to arrange an alternative refund method.
• We are not responsible for any currency conversion fees or exchange rate differences that may apply when the refund is processed by your bank or payment provider.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute through your bank or payment provider. We are committed to resolving refund requests fairly and promptly.

If a chargeback is filed without first contacting us, we reserve the right to:

• Provide evidence of the transaction and your use of the service to your payment provider.
• Suspend or terminate your PDFHelper247 account pending resolution of the dispute.
• Recover any costs incurred as a result of the chargeback process, where permitted by law.

9. Exceptional Circumstances

In certain exceptional circumstances, we may consider refund requests that fall outside the standard eligibility criteria. These may include:

• Technical issues that prevented you from accessing the service entirely and that we were unable to resolve.
• Duplicate charges resulting from a payment processing error.
• Unauthorised purchases made using your payment method, where you can demonstrate that the transaction was not authorised by you.

Each exceptional case is reviewed individually. Please contact us at help@pdfhelper247.com with full details of your situation.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

We aim to respond to all enquiries within 24 hours. Phone support is available during regular business hours (GMT).